Hospis Care

An Electronic Medical Records and Donor Management System for Hospis Malaysia

Headline: How we enhanced Hospis Malaysia’s efficiency in providing palliative care?



Managed by a team of medical professionals and volunteers, Hospis Malaysia is a charitable organisation that provides palliative care free-of-charge to patients in Klang Valley with life-limiting illnesses such as cancer, AIDS, organ failure or progressive neurological conditions, all with the aim of enhancing their quality of life.


Patients are sent home by their doctors when the hospital concludes that they have done all they can. Homes, however, are not set up with facilities the patients would need to remain comfortable and caregivers are not trained to handle the care of a patient in a home environment. Hospis Malaysia takes care of this issue by sending trained professionals to homes where medical and nursing care is needed. 

However, going back and forth between the headquarters and a patient’s home for information and medication is a highly inefficient practice. Information may, of course, sometimes be relayed through telephone, but it also inevitably results in inaccurate reporting, which leads to time wastage when the need for corrections arises.


With this information, we designed and built Hospis Care, an electronic medical record platform that incorporates the patients’ medical history to enable on-the-go diagnosis, medicine dispensation and patient registration, among other features. For maximum flexibility, we optimised the system for online access so that users are able to sign in from any device they wish, as long as it is connected.

Key Features

  • Medical record information is entered directly into the platform’s system for direct access by nurses and doctors, and only needs to be carried out once. Image-based information such as graphs and charts can be entered as snapshots taken from mobile device cameras. This enhances both work and time efficiency, as well as improves accuracy of data collected at the time of treatment
  • Medical professionals with assigned patients will have a list of inboxes separated neatly by patient, with each inbox containing information and tasks-at-hand specific to the patient. The system also maintains an audit trail of all transactions that have taken place
  • The patient onboarding (registration) process is done on the same platform, ensuring that patients are given the correct assessment by medical professionals and accurate assignment of professional help. All correspondence between professional and hospital are stored in the system for reference
  • The platform has intelligent tracking abilities. By tracking dispensed medication, it ensures that medication has been approved by the relevant doctor prior to being dispensed to the patient. Medical equipment loaned to patients are also tracked, keeping Hospis Malaysia aware of the loaner so that it may be retrieved when the patient using it no longer needs it


As Hospis Malaysia is a non-profit and non-governmental organization entirely funded by donations and foundations, it is vital to prove  the effectiveness of the palliative care they provide. To do that, Hospis Malaysia has been working closely with Big Data analytic experts over the last three years to analyze both qualitative and quantitative data. And with a powerful tool in the form of Hospis Care at its disposal, Hospis Malaysia is able to demonstrate its ability and reach in terms of better providing palliative care to their patients. 

We recently added a donor management system that assists Hospis Malaysia in keeping track of donors and their donations received through fundraisers they organized. This enables Hospis Malaysia to effectively and efficiently identify frequent donors and keep these sponsors up-to-date on activities carried out by the organization as well as their overall progress.